Voiding an offline sale
How to cancel a booth order — and why the refund part isn't on us.
Sometimes a booth order needs to be undone. The buyer changed their mind, you rang up the wrong quantity, two of you took the same person's order. The booth supports a direct void for these — no approval flow, just done.
How to void
From Manage Orders in the booth (or the raffle's Orders page if you're an admin), open the order and choose Void. You'll record how the refund was handled — cash returned, EFTPOS reversal, bank transfer, no refund (donation), or other — which is just for your records, since RaffleLink doesn't move the money on a booth sale. Confirm, and the order is voided: the buyer's tickets are pulled from the draw, their order no longer counts toward the raffle, and the seller's stats reflect the void.
Why there's no automatic refund
Online orders go through a refund flow when they're voided, because RaffleLink processed the buyer's payment. Booth orders today are Cash & POS Sales — the buyer paid your organisation directly with cash, EFTPOS, or a similar external method. There's no card payment for RaffleLink to refund.
So when you void a booth order, handing the money back is between you and the buyer, in person, with whatever payment method they used to pay you.
A note for when Stripe Tap-to-Pay arrives
Once Stripe Tap-to-Pay ships, you'll be able to take card payments through RaffleLink at the booth. When that happens, those orders will refund through RaffleLink (same as online), and the void flow for them will look more like the online one. Cash and EFTPOS will still need to be handled in person.
Make sure the buyer knows
A void removes the tickets immediately, including from the buyer's confirmation email link. If the buyer's still in front of you, let them know their tickets are no longer valid — and (if it's a refund-able situation) hand the money back at the same time.