The Ticket Booth app

The web booth runs in any browser, and for cash and EFTPOS sales it's all you need. The RaffleLink Ticket Booth app adds the one thing a browser can't do: Tap to Pay — your sellers take contactless card payments on their own phone, with no card reader or EFTPOS machine at the table. It's available for iPhone and Android.

What it does

Same booth, same orders, same raffle — plus card payments:

• Tap to Pay — the buyer taps their card (or their phone) on the seller's phone. The payment is processed through RaffleLink, the buyer gets their ticket by email straight away, and the sale counts as a RaffleLink Sale — the standard platform fee applies, same as an online purchase. On iPhone it's Apple's Tap to Pay on iPhone; on Android it's simply Tap to Pay. Either way there's no extra hardware to buy or pair — it uses the phone's built-in contactless reader.
• Cash, EFTPOS, and Other — recorded exactly like the web booth: the money goes straight to your organisation, there's no fee, and the sale counts as Cash & POS Sales. These buttons don't take a payment — they record one you've already taken. EFTPOS means the buyer paid on your organisation's own EFTPOS terminal; the app just issues the ticket. If you don't have a terminal at the table, your card option is Tap to Pay.

That's the same who-processes-the-payment rule as everywhere else on RaffleLink — see How the money works.

After a sale, the confirmation screen also offers Share My Online Link — the seller's personal link to the raffle page, opened straight into the phone's share sheet. Online sales through it are credited to that seller, the same as in the web booth's Share My Link.

Getting the app

Search for RaffleLink Ticket Booth on your phone's app store, or use these links:

• iPhone — the App Store
• Android — Google Play

Sign in with the RaffleLink account you already use for the booth — there's no separate app account to create.

Which phones can use Tap to Pay

Tap to Pay turns the phone's own contactless chip into the card reader, so the phone has to meet security rules set by Apple, Google, and our payment processor, Stripe. Signing in and recording cash or EFTPOS sales works on any phone that can install the app — these rules only apply to taking card payments.

iPhone

• iPhone XS or newer.
• A recent version of iOS. Apple only supports Tap to Pay on roughly the last year of iOS releases, so if in doubt, install the latest update under Settings → General → Software Update.
• Not a beta version of iOS.

Android

• Android 13 or newer.
• A security update installed in the last 12 months. Check under Settings → About phone → Android version, where the "Android security update" date is shown. This is the rule that catches most older phones: once the manufacturer stops issuing updates, Tap to Pay stops working even though everything else looks fine.
• NFC switched on, and the Google Play Store installed.
• A standard, unmodified phone — not rooted, bootloader locked, and Developer options turned off.

Stripe publishes a list of tested Android phones. Most Samsung Galaxy S22 or newer, Galaxy A15 or newer, Google Pixel 6 or newer, and recent Motorola, OnePlus, Oppo, and Xiaomi phones are on it. Two traps: variants matter (the Galaxy A52 5G is listed, the A52 4G isn't), and a listed phone still fails if its security update is more than a year old.

Either phone: Location needs to be on and allowed for the app (it asks the first time you tap Pay), and the phone needs an internet connection. Stripe requires location to process a contactless payment.

"Tap to Pay is not supported on this device"

This message means the phone failed one of the checks above. It isn't an account or raffle problem, and trying again on the same phone won't change the answer.

1. On Android, check the security update date first. If it's more than 12 months old and no update is offered, that phone can't take Tap to Pay payments.
2. On iPhone, install the latest iOS, then try again.
3. Switch phones. Any team member with a supported phone can sign in to the app with their own RaffleLink login and sell straight away — the raffle, the orders, and the seller stats are all in the account, not the phone.
4. Keep selling in the meantime. Record cash sales in the app, record EFTPOS sales if you have your own terminal, or have the buyer scan the raffle's QR code and pay on their own phone.

If a phone that's on Stripe's list and has a current security update still shows the message, email support@rafflelink.com with the make, model, and Android or iOS version.

Who can use it

Sign-in works for the roles that sell tickets:

• Admins — every raffle in the organisation.
• Ticket Sellers — the raffles in their scope. Org-wide sellers see every raffle; a seller invited by an affiliate or independent organiser sees that organiser's raffles; a raffle-limited seller sees just their list. See Add a Ticket Seller to your team.
• Affiliates and Independent Organisers — the raffles they created.

In every case, a raffle appears once it has started (not before its start date) and while its sales aren't paused.

Readers can't sell, so they can't use the app. If someone signs in and sees "Access restricted", they don't hold one of those roles in any organisation — check their role under Settings → Team Members, and see Roles explained.

"This version of the app can no longer reach RaffleLink"

If a seller sees an Update Ticket Booth message saying "This version of the app can no longer reach RaffleLink. Please update to the latest version to keep selling.", their app is too old to talk to us and updating is the only fix. There's an Open App Store / Open Google Play button right in the message.

It's worth heading this off before an event rather than during one: ask your sellers to open the app and take any available update the day before, so nobody is standing at a table with a phone that won't sell.

Refunds and voids

Because a Tap to Pay payment is processed through RaffleLink, it refunds like an online sale — back to the buyer's card, through us.

Cash, EFTPOS, and Other orders can only be voided. RaffleLink never received that money, so there's nothing for us to refund — the void cancels the tickets, and any money changing hands is between you and the buyer. See Voiding an offline sale.