Special payout situations
When your organisation needs proceeds handled differently from the standard payout.
The standard flow covers almost everyone: tickets sell through RaffleLink, the platform fee comes off, and the rest lands in your nominated bank account — as a single payout at the draw, or as weekly instalments for VIC/WA raffles. (See How payouts work.)
Occasionally an organisation needs something outside that — for example, a finance process that requires an invoice before funds are released, or proceeds that need to be handled in a particular way before reaching the organisation. These aren't self-service settings in RaffleLink today; they're handled manually, case by case, by our team.
If you have a non-standard arrangement
If your situation is anything other than "deposit straight to the organisation's account on the standard schedule":
- Email support@rafflelink.com before your raffle closes.
- Describe how you need the proceeds handled — the timing, any invoice your finance team requires, anything unusual about where the money needs to go.
- We'll arrange it manually for your raffle.
Talk to us early
Because these arrangements are handled by hand rather than through an in-product setting, the timing matters: tell us before the raffle closes and payouts are due, not after. A short email up front saves a lot of untangling later — for you and for us.
What we can't do
To be clear about the boundaries: proceeds are paid to a bank account belonging to your organisation. RaffleLink doesn't route raffle proceeds to a personal account or an unrelated third party as a standard option. If your circumstances are genuinely unusual, raise them with us and we'll tell you honestly what's possible — but the default and the expectation is that the money goes to the organisation that ran the raffle.