How fees work

RaffleLink's platform fee is how we keep the lights on. The short version: it's a percentage of the sales RaffleLink processes for you, and it's deducted before your payout lands.

The headline number

RaffleLink charges a 4.5% platform fee on RaffleLink Sales. That's what supports the payments infrastructure, the public raffle pages, the booth, the compliance work behind the scenes, and the team.

What the fee applies to

Only RaffleLink Sales — the ticket purchases we process through our payment provider on your behalf.

What it doesn't apply to:

• Cash & POS Sales at the booth. You collected the money directly; we never touched it. No fee.
• Fee Assistance that buyers chip in. If a buyer opts to cover the fee on top of their ticket cost, 100% of their ticket price still goes to your organisation — see Fee Assistance.

When the fee comes off

The fee is already netted out of your payouts when they arrive. You don't pay it as a separate invoice — it's deducted from each batch of RaffleLink Sales before the money is transferred to your bank account. Your remittance advice shows the breakdown line by line, so it's clear what you sold, what came off as fee, and what landed in your account.

A sense of scale

For an organiser running a typical online raffle, the fee shows up in two places:

• In your analytics: the difference between Total RaffleLink Sales and what eventually gets paid out.
• In your remittance advice: itemised so you can reconcile against your bank statement.

The "what does the buyer see?" question

Your supporters never see the fee as a separate charge on their card statement — they pay the ticket price, and the platform fee comes out of what reaches you. The only way a buyer ever sees the fee referenced is if you've turned on Fee Assistance and they've chosen to chip in.