If your payment doesn't go through

Now and then a payment won't go through. It's usually something small and quick to fix. Work down this list and you'll most likely be sorted.

The quick checklist

1. Check your internet connection. A patchy connection is the most common culprit, especially on a phone at an event. Find better signal and try again.
2. Turn off ad blockers / tracking blockers. These sometimes block the secure payment form from loading. Disable them for the page and reload.
3. Open in a normal browser. If you tapped the link from inside an app (Facebook, Instagram, a messaging app), it may have opened in that app's built-in browser, which can interfere with payment. Open the link in Safari or Chrome instead.
4. Try a different payment method. If your card won't go through, PayPal (or vice versa) is a quick alternative.
5. Check your card details. An expired card or a typo in the number is easy to miss.

"High traffic, please try again"

If you see a message about high traffic, the raffle is just busy — lots of people buying at once. Wait a moment and try again; it usually clears in seconds.

"Your reservation has expired"

This means the reservation timer ran out before you finished. No charge was made — just pick your tickets and check out again, a little quicker this time.

Still stuck?

If you've worked through the list and still can't pay:

• For questions about the raffle itself, contact the organiser — their contact details are on the raffle page.
• For a technical problem with RaffleLink, email support@rafflelink.com with your name and what you were trying to do. We're happy to help.