If your order is voided
What it means when an organiser cancels your individual order.
Sometimes an organiser cancels — or voids — a single order rather than the whole raffle. If that's yours, you'll be told, and (if a payment was taken) refunded.
Why an order gets voided
Common, perfectly ordinary reasons:
- A duplicate purchase — you accidentally bought twice.
- A mistake at checkout — wrong quantity, or a purchase made in error.
- An eligibility issue — something about the order didn't meet the raffle's requirements.
- A payment dispute — your bank or PayPal raised a chargeback on the payment (more below).
It's usually housekeeping, not anything to worry about.
What happens
- You get a cancellation email explaining your order was voided.
- Your tickets are released from the draw.
- If a payment was taken, your purchase is refunded to that method — typically 5–10 business days for cards.
If you paid cash at an event
If you bought your ticket in person at a booth and paid by cash or EFTPOS, RaffleLink didn't process that payment — so any refund is handled by the organiser directly, in person. If your in-person order was voided and you're owed money back, speak to the organiser who sold you the ticket.
If your bank or PayPal raised a dispute
When a payment dispute (a chargeback) is raised on your order, the tickets are cancelled and released from the draw straight away. The money comes back through your bank's or PayPal's own dispute process, not as a RaffleLink refund, so there's nothing you need to do to get it back.
You'll also get a separate email about it, with the subject "Payment Disputed - Tickets Cancelled for" followed by the raffle's name, and a View Raffle button.
Sometimes a dispute is an accident: an unrecognised line on a statement. If that's what happened and you still want to be in the draw, buy new tickets while the raffle is open. The organiser can't undo a dispute.
If you think it was a mistake
If your order was voided and you don't think it should have been, contact the organiser (details on the raffle page). They voided it, so they can explain why — and if it was an error, sort it out with you. For anything that looks like a technical fault, support@rafflelink.com can help.