Your organisation's time zone
Set the time zone your raffle times are advertised in — and why you can't change it mid-raffle.
Australia has a lot of time zones, and a raffle that closes "at midnight" needs to mean one specific moment. So your organisation has a time zone, and every raffle you run is set and advertised in it.
The field is under Settings → Organisation Details, in Basics, labelled Time Zone. Its help text sums it up:
"Your raffles' start, end and draw times are set and advertised in this zone. It can't be changed while a raffle is live."
What it affects
- Your raffle's start, close, and draw times. A draw at 8:00pm is 8:00pm in your zone.
- How dates and times appear across your dashboard.
- The emails RaffleLink sends about your raffle.
Buyers in another state aren't left guessing: they see your raffle's official time labelled with your zone, alongside a conversion to their own local time — for example, 6:00 PM AEST (6:00 PM AWST your time).
Choosing it
Pick the city that matches how your organisation actually operates: Adelaide, Brisbane, Darwin, Hobart, Melbourne, Perth, or Sydney.
If your organisation was set up recently, RaffleLink picked the zone from your address. Organisations created before time zones existed all sit on Brisbane (AEST) — deliberately, because silently re-labelling a Perth organisation's live raffle times would have changed what its buyers had already been told. If that's you and Brisbane is wrong, change it once and you're set.
You can't change it while a raffle is live
Your buyers bought tickets against advertised times, so the zone is locked while any raffle is active or awaiting its draw: "The organisation timezone cannot be changed while raffles are live. Wait until your active raffles are drawn, or contact support."
Set it before you launch, not during.